Skip to main content

Privacy Policy

Last updated: 2026-04-29

This Privacy Policy ("Policy") explains how Lightsail Tech LTD ("Lightsail Tech LTD", "we", "us", or "our") collects, uses, discloses, and protects information in connection with your use of Teno, our website at https://www.useteno.com, and any related services (collectively, the "Service"). By accessing or using the Service, you agree to the collection and use of information in accordance with this Policy and our Terms of Service.

If you do not agree with this Policy, please do not access or use the Service.

1. Information We Collect

We collect different types of information about you when you use the Service:

1.1 Information You Provide Directly

You may provide information to us when you:

  • Create an account or profile
  • Subscribe to a paid plan
  • Upload or submit Content (e.g., scripts, prompts, images, videos, audio, or other media)
  • Use AI avatar or voice features
  • Request support or contact us
  • Subscribe to newsletters or marketing communications

The information you provide may include:

  • Identification and contact details: name, email address, billing address, company name, role/title
  • Account information: username, password (stored in hashed form), preferences
  • Billing information: payment method details (processed by third-party payment providers), billing address, VAT/tax ID where applicable
  • User Content: text prompts, scripts, images, videos, audio recordings, avatars, and other materials you choose to upload
  • Communications: messages and correspondence with our support team or feedback you send us

1.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain technical information, such as:

  • Usage information: pages or screens viewed, features used, actions taken, timestamps, referring URLs
  • Log data: IP address, browser type, browser language, operating system, device identifiers, access times
  • Device information: hardware model, OS version, device settings, network information
  • Cookies and similar technologies: see Section 4 (Cookies and Tracking Technologies)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Authentication providers (such as single sign-on / OAuth providers), if you choose to log in through them
  • Payment processors, for payment confirmation and billing data (limited to what is necessary)
  • Analytics and marketing partners, providing aggregated or pseudonymized insights
  • Business partners or resellers, when you access the Service through a partner arrangement

We will treat any such information in accordance with this Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To provide and operate the Service

  • Create and manage your Account
  • Enable you to generate and manage AI-Generated Content
  • Maintain and improve core features and functionality

2.2 To process payments and manage subscriptions

  • Process transactions and subscription renewals
  • Provide invoices and payment confirmations
  • Prevent fraud and abuse related to billing

2.3 To personalize and improve the Service

  • Understand how the Service is used and improve performance and user experience
  • Develop new features, models, and services
  • Tailor content, recommendations, and user interfaces

2.4 To communicate with you

  • Respond to your inquiries and support requests
  • Send you technical notices, security alerts, and administrative messages
  • Send you updates, product news, or marketing communications (where permitted by law and your preferences)

2.5 To ensure security and prevent misuse

  • Detect, investigate, and prevent fraud, abuse, and other harmful activity
  • Enforce our Terms of Service and other policies
  • Protect the rights, property, and safety of Lightsail Tech LTD, our users, and the public

2.6 To comply with legal obligations

  • Respond to lawful requests from authorities
  • Comply with applicable laws, regulations, and legal processes

Where required by applicable law, we will rely on a valid legal basis for processing your personal information, such as performance of a contract, legitimate interests, compliance with a legal obligation, or your consent.

3. AI, Likeness, and Sensitive Use Cases

Because Teno enables the creation of AI-generated videos, images, avatars, and voices, some uses may involve personal likeness and potentially sensitive data.

3.1 Avatars, Faces, and Voices

If you upload images, video, or audio of yourself or others (for example, to create an AI avatar, face, or voice):

  • You are responsible for obtaining all necessary consents from the individuals whose likeness, image, or voice you upload.
  • You must not upload or use any content of another person without that person’s explicit consent, especially for commercial or public-facing use.
  • You must not upload or generate content involving minors without the explicit consent of their parent or legal guardian.

3.2 Prohibited Uses

You may not use the Service or any AI-Generated Content to:

  • Create non-consensual deepfakes or impersonations
  • Mislead others about the identity of a person in a harmful or deceptive way
  • Create content that is unlawful, defamatory, discriminatory, or otherwise violates our Terms of Service

We may review or disable access to certain content where required by law or to enforce our policies, while seeking to respect your privacy and freedom of expression.

3.3 Model Training

We may use certain data (including prompts and outputs) to train and improve our models and the Service, as described in the Terms of Service. Where required by law, or where we offer opt-out mechanisms, we will honor your choices as described in your Account settings, data protection notices, or applicable agreements.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Keep you signed in to your Account
  • Monitor and analyze usage, performance, and traffic
  • Improve the Service and our marketing efforts

Types of cookies and technologies we may use include:

  • Essential cookies: necessary for core functionality (e.g., authentication).
  • Analytics cookies: help us understand usage and improve the Service.
  • Preference cookies: remember your choices (e.g., language).

You can usually control cookies through your browser settings. If you disable certain cookies, some features of the Service may not function properly.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, such as:

  • Hosting and cloud infrastructure
  • Payment processing
  • Analytics and performance monitoring
  • Customer support tools and CRM
  • Email delivery and communication tools
  • Security, anti-fraud, and abuse prevention

These providers are authorized to use your information only as necessary to provide services to us and are subject to appropriate contractual safeguards.

5.2 Legal and Safety

We may disclose information if we believe it is reasonably necessary to:

  • Comply with any applicable law, regulation, legal process, or governmental request
  • Enforce our Terms of Service and other agreements
  • Protect the rights, property, or safety of Lightsail Tech LTD, our users, or the public
  • Detect, prevent, or address fraud, security, or technical issues

5.3 Business Transfers

In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the relevant third party as part of the transaction. We will take reasonable steps to ensure the confidentiality of your information in such events and notify you where required by law.

5.4 With Your Consent

We may share your information with third parties when you give us your explicit consent to do so.

6. International Data Transfers

Lightsail Tech LTD may process and store information in countries other than the country where you are located. These countries may have data protection laws that are different from those in your jurisdiction.

Where required by applicable law, we will implement appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) to ensure that your personal information receives a level of protection that is at least comparable to that provided in your jurisdiction.

7. Data Retention

We retain your personal information for as long as reasonably necessary to:

  • Provide and maintain the Service
  • Fulfill the purposes described in this Policy
  • Comply with our legal and regulatory obligations
  • Resolve disputes and enforce our agreements

When we no longer need to retain personal information, we will take reasonable steps to delete, anonymize, or aggregate it.

If you close your Account, we may continue to retain certain information where required by law, where necessary to protect our legitimate interests, or where retention is necessary for record-keeping, security, or fraud prevention.

8. Children’s Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete such information as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at hi@useteno.com so that we can take appropriate action.

Where local laws establish a higher age threshold for child consent (e.g., under 16 in certain jurisdictions), we will treat users below that age threshold as minors and apply additional protections where required.

9. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

  • Right of access: request confirmation whether we process your personal data and obtain a copy.
  • Right to rectification: request correction of inaccurate or incomplete data.
  • Right to erasure: request deletion of your personal data in certain circumstances.
  • Right to restriction: request restriction of processing in certain circumstances.
  • Right to data portability: receive certain personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
  • Right to object: object to certain processing, including processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent: where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise your rights, you can:

  • Adjust settings in your Account (where available), and/or
  • Contact us at hi@useteno.com

We may need to verify your identity before responding to your request. We will respond within the timeframes required by applicable law.

If you are located in the European Economic Area (EEA), the United Kingdom, or other regions with comprehensive data protection laws, you may also have the right to lodge a complaint with your local data protection authority.

10. Security

Lightsail Tech LTD uses reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures may include encryption in transit, access controls, monitoring, and secure development practices.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.

If you believe your Account or interaction with the Service is no longer secure, please contact us immediately at hi@useteno.com.

11. Third-Party Services and Links

The Service may contain links to third-party websites, services, or integrations (for example, advertising platforms, analytics tools, or social media integrations). This Policy does not apply to such third-party services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of those third parties before providing any information to them or using their services.

12. Changes to This Privacy Policy

Lightsail Tech LTD may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this Policy and, where appropriate, provide additional notice (such as email or in-Service notification).

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree to the changes, you should stop using the Service.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Lightsail Tech LTD
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: hi@useteno.com
Website: https://www.useteno.com

By using Teno, you acknowledge that you have read and understood this Privacy Policy.